Frequently Asked Questions

 When will I receive my tracking number?

We ask for up to 7 business days to generate and send your tracking number after payment is confirmed.
Please be sure to check your inbox, spam, and junk folders to avoid missing our notification.

Do all orders come with a tracking number?

Yes! Every order includes a unique tracking code, which will be sent automatically to your registered email once the item is shipped.

What if my product arrives damaged or defective?

At Elderon, we care deeply about quality. If your item arrives damaged or defective, please contact us via email or our official support channel within 7 calendar days of receiving it, and we will arrange a replacement at no additional cost.

What payment methods are accepted?

We offer a variety of secure payment options, including:

• Credit cards (with installment options available)

• PayPal

• Local bank transfers (depending on your country)

Available options may vary depending on your region.

How do refunds work?

If a refund is necessary, it will be processed via the same payment method used at checkout.

• For credit card payments, the refund will be issued directly to your statement.

• For bank transfer or local payment methods, refunds will be processed through the platform used (e.g., PayPal or a local gateway), and you may need to create an account linked to the purchase email.