Purchase Policy

Delivery Guarantee

Elderon ensures delivery of our products to any country we serve. If your order is not delivered due to a confirmed issue (such as loss during transit), you will receive a full refund.
Once your order is shipped, a tracking code will be sent to the email registered during checkout. This code may take up to 10 business days to be generated, so please ensure your information is complete and accurate.

Security

Our website uses advanced international security protocols to ensure a safe shopping experience.
All payments are processed through secure, encrypted platforms with anti-fraud protection, ensuring your personal data is always safe.
Payment confirmation may take 1 to 3 business days, depending on the payment method and the financial institution involved.

Shipping Time

Since many of our items are exclusive and shipped directly from international warehouses, delivery times vary based on destination.
The estimated delivery time ranges from 9 to 35 business days, depending on local logistics.
All orders include a tracking code so you can follow the shipment step by step.

Returns & Exchanges

You may request an exchange or return within 7 calendar days of delivery by contacting our customer service via email or official support channel.
Please provide your order number, the product you wish to return or exchange, and the reason for the request.
Our team will respond within 48 business hours with detailed instructions.

The product must be returned in its original packaging and without signs of use. Requests made after the deadline or with used products will not be accepted.

  • Exchanges are only accepted for defective items.

  • Order cancellations due to change of mind must be requested within 24 hours of payment.

Additional Information

  • Tracking information may take up to 10 business days to update.

  • Items may arrive in separate packages depending on the supplier.

  • Slight color differences may occur due to screen settings; size may vary by up to 3 cm.

  • Incorrect address submissions are the customer's responsibility. In such cases, no refund will be issued.

  • If the package is returned to the sender due to failed delivery or lack of pickup, a new shipping fee will be charged.

By completing your order, you agree to all terms stated above, including delivery time estimates and potential variations or delays.