Shipping Policy

 1. Shipping and Carriers

Elderon only ships physical products and works with selected logistics partners. We use tracking systems to ensure the delivery timeline and product integrity.

However, we are not responsible for delays or delivery issues caused by external factors such as:

  • Weather conditions;

  • Strikes;

  • Governmental acts;

  • Force majeure;

  • Operational issues related to the carriers.

If any issue occurs—such as loss, theft, damage, or significant delay—customers must notify us through the official support channels provided on our website. We will open an investigation with the carrier. If failure is confirmed, the customer may choose between replacement or full refund.

2. Shipment Tracking

Customers will receive a tracking code via email once the order is processed and payment is confirmed.

  • This code allows you to monitor your delivery status;

  • Tracking updates depend on the carrier’s internal system and may vary by region or country;

  • Elderon is not responsible for tracking status updates, as these are managed directly by the carriers.

3. Tracking Code Availability

  • Tracking codes are provided within three (3) business days after payment confirmation;

  • This timeline may vary due to internal processing delays, system failures, or logistics department issues;

  • Customers will be notified via email when tracking becomes available.

4. Delivery Timeframes

  • Estimated delivery times vary depending on the customer’s location and are calculated at checkout using the ZIP/postal code;

  • In some cases, delivery may take up to 60 business days;

  • If this period is exceeded, customers may request a full refund.

Elderon is not responsible for changes in estimated delivery times during transit. Customers are responsible for tracking their order using the code and tracking link sent by email.